Shipping policy

ORDER PROCESSING:
Please allow 1-2 business days to process your order. 

When your order is ready for delivery, you will receive an email with real-time tracking information.

Shipping charges for your order will be calculated
and displayed at checkout.

Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. FH Automation Surplus is not responsible for these charges if they are applied and are your responsibility as the customer.
REFUNDS,, RETURNS AND EXCHANGES
We accept returns up to 30 days after delivery, if the item is unused and in its original
condition, we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at surplus@fhautomation.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
If you have any further questions, please don't hesitate to contact us at surplus@fhautomation.com